Turnaround coordination
Status across fuelling, catering, cleaning, baggage, pushback and crew — assembled continuously, with delays surfaced to everyone affected before they cascade.
AI agents for aviation ground services
Straight answer: the industry is actively looking. IGHC 2026 runs under the theme “Adapting Ground Operations in an Era of AI,” bringing airlines, handlers, airports, regulators and vendors together on exactly this. What’s missing is anyone building for the apron rather than the office.
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Why nobody has built here
Ground handling has every qualifying signal — shift-based work, extreme time pressure, coordination across multiple parties, heavy compliance, and staff whose hands are full and who are wearing gloves and ear defenders.
That last part is why software companies stay away. It’s also why the opportunity is open.
Workflows we automate
Irregular operations recovery
Diversions, delays and cancellations trigger a coordination cascade. Agents assemble the picture, notify affected parties, and present ranked recovery options.
Crew communication and rostering
Shift coverage against licensing and duty-time constraints, swap requests, and briefing distribution.
Safety and damage reporting
Voice and photo capture at the aircraft, structured, timestamped, routed — rather than a form completed at the end of shift from memory.
Compliance and training currency
Certification and recurrent training tracked continuously, with expiry flagged well before it blocks a roster.
Traditional vs agent-augmented
| Today | With an agent | |
|---|---|---|
| Turnaround status | Radio calls and a whiteboard | Assembled continuously |
| Delay notification | Sequential phone calls | Everyone affected, immediately |
| Damage report | Written up post-shift | Captured at the aircraft |
| Crew swap | Manual against duty rules | Checked against hard constraints |
| Training currency | Spreadsheet | Continuous, flagged ahead |
What we integrate with
- Ground handling systems: major GH platforms with API access
- Rostering: crew and duty management systems
- Airport systems: AODB and turnaround platforms where access permits
- Capture: ruggedised mobile, voice, hands-free where appropriate
How we de-risk it
- Nothing touches flight-safety-critical systems. Coordination and administration only.
- Duty-time and licensing rules are absolute constraints, never optimised against.
- Noise and PPE are design constraints, tested in shadow mode on the actual apron rather than assumed.
- Escalation over autonomy in an environment where a wrong instruction has real consequences.
Related use cases
The same workflows, described by the job rather than the sector.
Frequently asked questions
Can voice capture work on an apron?
It has to be tested rather than assumed — noise, ear defenders and radio traffic are real constraints. We test with your actual conditions during shadow mode, and we’d tell you honestly if a workflow needs a different interface.
Does this integrate with the airport’s systems or ours?
Yours certainly; airport systems where access is permitted. The audit establishes what’s actually available.
Is anyone else doing this?
Very few, which is why the audit is worth doing before the category consolidates.
What about regulatory approval?
Coordination and record-keeping don’t require it. Anything touching operational safety systems is out of scope by design.
Not sure this is your operation
Every sector page describes the workflows we’d expect to find. Yours will differ in ways that matter, and the audit is designed for exactly that — you get evidence about your own business rather than someone else’s.