Maintenance triage and dispatch
Requests triaged by urgency and category, routed to the right contractor, appointments coordinated with tenant availability, and status communicated without anyone chasing.
AI agents for property and facilities management
The honest position: property management is high-inquiry, low-margin and distributed, which makes response time the whole game. One operator running this reduced complaint response from a 6–24 hour window to 2–6 hours, with better SLA adherence through automated routing.
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The structural problem
Every property generates inquiries. Rental questions, payment queries, maintenance requests, policy questions, complaints — arriving by phone, email, WhatsApp and portal, at every hour, in no useful order.
Portfolio growth multiplies the volume without multiplying the margin. Service quality becomes inconsistent across the portfolio, and the bottleneck is triage rather than resolution.
Workflows we automate
Tenant communication
Rental inquiries, payment questions, policy queries and lease questions answered instantly across every channel, with full tenancy context.
Contractor coordination
Job dispatch, access arrangements, completion confirmation and invoice validation.
Contractor compliance
Insurance, licensing and certification tracked continuously across every trade on your panel.
Arrears and payment follow-up
Structured, consistent follow-up that doesn’t depend on someone remembering.
Inspection scheduling and records
Routine inspections coordinated, findings captured by voice and photo on site.
Traditional vs agent-augmented
| Today | With an agent | |
|---|---|---|
| Maintenance request at 9pm | Queued to morning | Triaged and dispatched |
| Emergency vs routine | Judged inconsistently | Rules-applied every time |
| Tenant status query | Chases the manager | Answered from live job status |
| Contractor insurance | Spreadsheet, occasionally reviewed | Continuous, flagged ahead |
| Response consistency | Varies by manager | Uniform across the portfolio |
What we integrate with
- Property management: major PM platforms with API access
- Trust accounting: integrated where the platform permits
- Contractor and work order systems: existing job dispatch platforms
- Channels: phone, SMS, WhatsApp, email, tenant portal
How we de-risk it
- Emergency triage rules are yours and conservative. When in doubt it escalates as urgent — a false urgent is cheap, a missed emergency is not.
- Tenancy law obligations are hard constraints, particularly around notice periods and entry.
- Distress and vulnerability escalate to a person. Arrears conversations especially.
- Trust account operations stay human.
Related use cases
The same workflows, described by the job rather than the sector.
Frequently asked questions
Can it tell an emergency from a routine request?
Against your rules, and it errs toward urgent. A burst pipe and a dripping tap are distinguishable; ambiguity escalates.
What about tenancy legislation?
Notice periods, entry requirements and communication obligations are encoded as hard constraints. It won’t propose something non-compliant.
Will tenants accept it?
They accept a fast answer at 9pm considerably better than a callback on Tuesday.
Does it work across a multi-state portfolio?
Yes, with jurisdiction-specific rules configured per property.
Not sure this is your operation
Every sector page describes the workflows we’d expect to find. Yours will differ in ways that matter, and the audit is designed for exactly that — you get evidence about your own business rather than someone else’s.